Marquis at The RIM

What a beautiful apartment complex!! The pool looks amazing and well Kept. Staff is always so friendly. Maintenance is top notch I have interacted with Art and he is always so proactive which I love!! He has taught me so much about saving energy. He also taught me how important it is to change my filters which I have to admit I was really bad at it because I didn’t understand the importance of it. You have such a wonderful team!

Appliance need fixed? Ask for Art. Need your vents to stop groaning? Ask for Art. Yearn for education on how things in your home work? Ask for Art. Anything maintenance oriented, you guessed it, ask for Art! My favourite thing about him so far is how he specifically arms his golf cart with vent screens because people like me forget they need changed every month. I've never needed to go beyond my doorstep to get what I need if Art can help it. In my honest opinion, the maintenance team is the best perk of this complex. They're patient, respectful, and above all WILLING to listen to the rambling explanations of us residents who try to explain what the noise we're hearing smells like. So if you're strapped for cash and don't want to pay extra for those upgrades, worry not. If the outdated stuff breaks, Art will fix it!

I was having an issue with my HVAC system and Josh and AJ troubleshooted the problem and was able to solve it within a day. They also offered me a heater or window air conditioner to accommodate for the inconvenience. I greatly appreciate them for all their hard work and dedication. Also Art was very helpful and knowledgeable providing me cost savings tips and safety advice for my apartment. We have wonderful Maintenance team and I appreciate all that they do!

I saw Art at the pool hosing down all the tables, chairs, and loungers and the entire patio area. Everything very spiffy clean. I’m so grateful for this staff member. He always goes above and beyond. Not just emptying the trash cans, picking up the trash left behind by our fellow neighbors, putting everything back where it belongs. Art really cares about our residents and asks how you are doing and if you have any problems.

If you ever have a maintenance issue make sure to request Art! He’s always super helpful and always gives recommendations on home care and goes above and beyond! He’s also very considerate of my apartment and my things while he’s working which I think is great. I hope he never leaves at least while i’m a resident here. I know I can trust him to get the job done well!

I’ve been living here for a few years and really like it. The location is great and the apartments themselves are pretty nice too. It’s not perfect, since the apartments are aging, I have to put in maintenance requests often on appliances that don’t work anymore. Luckily, the service requests 9/10 times get completed very quickly. I always have a great experience when the maintenance staff, especially Art come to help fix things in my apartment. Although I give the apartment complex a 4/5 star review, I give Art a 5/5 star review rating. Recently he came to fix my kitchen light, which was a complex job that took several days to fix and multiple maintenance staff had to come help. Art stayed until the job was finished, cleaned the debris and bugs that came down from the old ceiling kitchen light, and while working he also made sure to ask me and my roommate to keep a safe distance while we were around the kitchen. He was very friendly and also gave me a few tips on how to continue to maintain my apartment. Other maintenance staff like Josh also provide tips if you ask them. Although the Rim area in general has its downside (cars getting broken into and stolen), I regularly see a police patrol around here and I feel safe because the apartment complex makes a good job at communicating frequently when incidents happen and advising on precautionary measures to take. They also take the time to continuously make improvements to the apartment complex like cleaning the outside halls, repaving the parking lot, and repainting the buildings! The staff is also very attentive both at the front office and also the maintenance staff. I’ve had both Art and the front office employees go above and beyond for helping me with lost and found items as well as general questions about the policies of the complex. Thanks for all that you do!